1. Introduction

Well Rested Babies (“we”, “us”, or “our”) is committed to protecting your privacy and the privacy of your family. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or engage our services.

By using our website or services, you consent to the practices described in this Privacy Policy.

2. Who We Are

Well Rested Babies is a professional sleep consulting service operated by Margaretha Grosberg, based in Trinidad and Tobago. We provide virtual pediatric sleep consulting services to families.

For any privacy-related concerns, you can reach us at: info@wellrestedbabies.com

3. What Personal Information We Collect

We collect the following types of information:

3.1 Information You Provide Directly

• Your name, email address, and phone number

• Your child’s name, date of birth, and age

• Your child’s sleep history, daily routines, and feeding habits

• Health information relevant to sleep (e.g., medical conditions, allergies, medications)

• Family structure and household information

• Payment information (processed securely through our payment provider — we do not store card details)

• Testimonials or feedback you choose to share

3.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and general location

• Browser type and version

• Pages visited and time spent on our site

• Referring website or link

This data is collected through cookies and analytics tools (such as Google Analytics) to help us understand how our website is used and improve the experience.

3.3 Information from Third-Party Platforms

When you communicate with us via WhatsApp, Zoom, or email, the content of those communications is stored as part of your client record.

4. How We Use Your Information

We use your personal information to:

• Deliver the sleep consulting services you have booked

• Create your customized sleep plan

• Provide daily support during your 14-day support period

• Schedule and conduct Zoom consultations and follow-up calls

• Process payments and issue refunds where applicable

• Send service-related communications (confirmations, reminders, updates)

• Respond to your questions and support requests

• Improve our services and website

• Comply with our legal obligations

With your explicit written consent, we may also use anonymized, non-identifying information (such as general outcomes) for educational or promotional content.

5. Legal Basis for Processing

We process your personal data under the following legal bases, in accordance with the Trinidad and Tobago Data Protection Act and applicable international standards:

• Contract performance — to fulfill the services you have engaged us for

• Consent — for any optional use of your data (e.g., testimonials)

• Legitimate interests — to operate and improve our business

• Legal obligation — where required by law

6. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your data only in the following limited circumstances:

• Service providers: Trusted third-party tools used to deliver our services (e.g., Zoom for consultations, payment processors, Google Workspace for documents). These providers are contractually required to keep your data secure.

• Legal requirements: If required to do so by law, court order, or governmental authority.

• Business transfers: In the unlikely event of a sale or transfer of the business, client data may be transferred as part of that process, with appropriate notice provided.

We never share your personal health or family data with any advertising or marketing companies.

7. Third-Party Tools We Use

In delivering our services, we use the following third-party platforms. Each has its own privacy policy:

• Zoom — for video consultations (zoom.us/privacy)

• WhatsApp (Meta) — for daily support communication

• Google Drive / Google Workspace — for document creation and storage

• Payment processors — for secure payment handling

• Google Analytics — for website analytics (anonymized data)

We encourage you to review the privacy policies of these platforms for full information on how they handle your data.

8. Cookies

Our website uses cookies — small text files stored on your device — to enhance your experience and collect analytics data.

Types of cookies we use:

• Essential cookies: Required for the website to function properly

• Analytics cookies: Help us understand how visitors use the site (e.g., Google Analytics)

• Marketing/preference cookies: Remember your preferences

You can control cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our website.

9. Data Retention

We retain your personal information only as long as necessary to deliver our services and meet our legal obligations:

• Sleep logs and daily support records: Securely deleted after your support period ends, unless you request continued access

• Client records and invoices: Retained for a minimum of 5 years for legal and financial compliance

• Email and WhatsApp communications: Retained for the duration of the service and up to 12 months afterward

• Website analytics data: Retained in aggregated, anonymized form

You may request deletion of your data at any time (subject to our legal retention obligations) by contacting us in writing.

10. Your Rights

Depending on your location and applicable law, you may have the following rights regarding your personal data:

• Right to access — request a copy of the personal information we hold about you

• Right to correction — request that inaccurate information be updated

• Right to deletion — request that your data be deleted (subject to legal retention requirements)

• Right to withdraw consent — withdraw consent for optional uses of your data at any time

• Right to object — object to certain types of processing

To exercise any of these rights, contact us at: [your email address]. We will respond within 30 days.

11. Data Security

We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data, including:

• Secure document storage via Google Drive with restricted access

• Password protection on sensitive documents where applicable

• Limited access to client data on a need-to-know basis

• Using reputable, security-compliant third-party platforms

While we take all reasonable precautions, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but commit to notifying you promptly in the event of a data breach that affects your personal information.

12. Children’s Privacy

Our services involve the collection of information about your child in order to provide sleep consulting. All such information is provided by the parent or guardian and treated with the highest level of confidentiality.

We do not knowingly collect personal information directly from children. Parents and guardians are responsible for the information they share with us regarding their child.

13. International Clients

While Well Rested Babies is based in Trinidad and Tobago, we serve clients from various countries. If you are located outside Trinidad and Tobago, please be aware that your data may be processed and stored in Trinidad and Tobago or in the country where our service providers operate.

If you are located in the European Economic Area (EEA), you may have additional rights under the General Data Protection Regulation (GDPR). We process EEA client data only on the legal bases described in Section 5 above.

14. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will update the effective date at the top of this document and, where appropriate, notify existing clients by email.

We encourage you to review this policy periodically.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Well Rested Babies

Email: info@wellrestedbabies.com

Website: wellrestedbabies.com

Instagram: @wellrestedbabies

This Privacy Policy was last updated: May 2026